How to transfer a domain from 1and1 webhosting
WHT member netscan posts a short but sweet how to on transfering a domain from 1and1 webhosting:
just unlock the domain from the control panel, then go to cancel.1and1.com and cancel the domain you wish to transfer, choose the change of registrar option.
Then, request the domain from your new registrar, once the domain has been acked, go back to your 1and1 control panel and authorize the transfer of the domain.
Follow these steps and the change will be quick and painless.
Then once you have authorized the transfer from the 1and1 control panel, you can cancel the package. For the fastest results, go to the FAQ’s and search for “cancel package”, then print out the form that’s in there. The cancellation will go A LOT faster that way.
I’ve heard real horror stories about companies losing domain names after closing accounts and hosts not responding to transfer requests - and also that if they do respond, they’ll charge a steep fee just for doing so.
1and1 can be especially bad on support issues, so I sincerely hope netscan is right about the simple way.
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Visited 29050 times, 26 so far today since July 24th 2007
Many thanks for this guide, exactly what I was looking for to transfer a domain from 1and1 to godaddy. Thanks!
Comment by Grant Glendinning — December 26, 2007 @ 2:46 pm
1and1 are especially obvious about their not wanting transfers away. There are no references on their site as to how to go about the process and their support is a non-event. Hopeless doesn’t even cover their description. Steer clear unless you can guarantee that you will never need support.
Comment by Anthony — April 10, 2008 @ 10:27 am
Actually, if you type “cancel domain” in their help search engine, you get very clear instructions.
Comment by Jonathan — June 2, 2008 @ 5:25 pm
Even if you transfer domains out successfully, BE WARNED that they claim to have an “error” in their accounting and can charge for annual renewal of domains transferred away!!!
Just today I received yet another invoice from 1and1, including renewal for a domain that I transferred away from them… over a year ago!
That is at least the 6th time they have charged me for domains over which they have no legal control. They should be slapped good and hard by the authorities as this has go to be illegal.
Comment by Hal9000lives — July 30, 2008 @ 12:35 pm
I am also having the same problem, still couldnot transfer from 1and1 to another. An error in their control panel, Domain registration error.
Is it work by canceling the package and try transfer ?
Comment by Mohamed Navas — August 9, 2008 @ 9:46 am
Make sure your transfers complete before you cancel the package or you may still face having your domain cancelled by 1and1.
If the status is still “domain has been Acked” and not “external domain”, hold off a few days.
Comment by Hal9000lives — September 17, 2008 @ 1:13 pm
Followup to my previous billing problem with 1and1. They refunded the charge (for a domain that was not with them since last year).
They then proceeded to bill be again for that domain and then refund the second error the same day.
As their refunds take a hell of a lot longer than their payment extractions, I am currently out of pocket for the same erroneous domain renewal TWICE… and it has not been registered with them since last year!
I am closing all my accounts with 1and1 as soon as my transfers are completes (35+ domains + pro hosting)
Somebody please punish 1and1.
Comment by Hal9000lives — September 17, 2008 @ 1:16 pm
I have been waiting 6-8 weeks for a transfer from 1and1 they are still charging me for domains, i guess no one has the balls to stand up to them.
I have now gone to watchdog (BBC) about this.
I am going to invoice them as i have had to go to nominet to transfer my company ones away… i will invoice 1and1 but i will bet i never see the money…
I have also asked three times for information to be released under DATA protection and for my troubles get insulted by their customer service agent (who goes by the name of Esham)
these guys are multi million pound scam artists.
Comment by mat — November 14, 2010 @ 12:11 pm